December 30, 2018 I'm working on a presentation for the SFELC Summit 2019 on the topic of designing effective process. There is so much worth saying here that I initially had some trouble narrowing it down. I think the best piece I've written on this topic is "Work the policy, not the exception", but hey, that's about policy not process.
December 9, 2018 Technical infrastructure is never complete. System processes can always run with less overhead or be bin-packed onto fewer machines. Data can be retrieved more quickly and stored at a cheaper cost per terabyte. System design can broaden the gap between failure and user impact. Transport layers can be more secure.
November 15, 2018 When I was four, I won a cake walk. For thoes who haven't partaken, a cake walk is when a group of folks walk around a path on the floor, and then stop when they are told to stop. Whether you win or lose a cake is entirely out of your hands, it's a matter of timing and position, both of which are out of your control. I've been reflecting lately on the forces which make headcount planning--really just a specialized form of resource allocation--difficult, and perhaps sthe cake walk has something to teach us.
November 4, 2018 When I was applying to college some years ago, one of my teachers asked me if I thought I would regret not applying to more prestigious schools, making the observation that it's not whether the professors will be good--professors are good everywhere--but the quality of the student body. Would I learn from my peers? I hadn't thought of that conversation in a decade, but it floated up through the layers of memory recently when someone asked why I originally joined Stripe.
October 14, 2018 I was recently reflecting on a strange experience I had when leading Uber's SRE team, which was being asked by an senior engineer on the mobile development team to prioritize setting up and managing their mobile test clusters. At the time, most of my attention was focused on how we could clarify better interfaces around the services we provided, eventually ending with a service cookbook, but as I reflect on it now, what comes to mind is something else entirely: how frequently teams and organizations make resourcing decisions that at least initially come across as entirely implausible.