Reliability programs: creating an engine of learning.

story about Thuan and Bird/Quaga debacle for Halloween incident culminating in blaming the wrong technology clear message – important not to be wrong, but not to be right

That was a shame, because the best reliability programs

https://lethain.com/modeling-reliability/

Why “Reliability” and not “Incident”

too narrow! too sad!

Prior art

what are some related articles out there?