July 21, 2018 When I transitioned from supporting teams directly to instead partnering their managers, I struggled to remain effective without understanding their day to day work. My first instincts were to retain the same fidelity of context over a much wider area, and for the folks working with me this was probably indistinguishable from micromanagement. Maybe it even _was_ micromanagement.
July 17, 2018 Fostering an inclusive organization is intimidating work. Not only is it intimidating, for the longest time I struggled to find a framework to even think about it effectively. Over time, I've found a framework for thinking about inclusion efforts that is simple but that I've found very useful. An inclusive organization is one where folks have access to membership and opportunity. Membership is participating as version of themselves they feel comfortable with. Opportunity is having access to professional success and development.
July 15, 2018 If you're an infrastructure or SRE team that is underwater and only have time for one project to reduce your toil, what should you pick? For my money, you should start using a service cookbook.
July 14, 2018 I've come to believe that most organizational design questions can be answered by recursively applying a framework for sizing teams. Over the past year I've refined my approach to team sizing into a bit of a framework, and even changed my mind on several aspects, especially the viability of small teams. This post describes how I now size teams
July 12, 2018 Have you ever worked at a company where the same one or two people consistently got the most important projects? Me too. It's not only frustrating, I think it's a key indicator of poor organizational health. Over the past few years, I've started to use a very deliberate approach to selecting project leads, which has lead to a much wider set of leaders, and has been a great learning opportunity to evolve.