Incident response, programs and you(r startup).

December 19, 2019. Filed under infrastructure 34reliability 3

During an incident at Digg, a coworker once quipped, “We serve funny cat pictures, who cares if we’re down for a little while?” If that’s your attitude towards reliability, then you probably don’t need to formalize handling incidents, but if you believe what you’re doing matters -- and maybe today’s a good time to start planning how to walk out that door if you don’t -- then at some point your company is going to have to become predictably reliable.

Mailbag: When your team wants your job, personal brand, and service registries.

December 9, 2019. Filed under management 98mailbag 2

Thanksgiving week started well, and then took a hard pivot towards influenza, which meant that I haven’t had much energy to write or think over the past bit. I did get a handful of interesting questions emailed in though, so I figured I’d do an email grab bag of three anonymized questions that came in over the past week and an answer to each.

Maintaining platform-product fit.

November 25, 2019. Filed under infrastructure 34

Recently I reread Steve Yegge's 2011 Google Platforms Rant, which states "the Golden Rule of platforms is that you Eat Your Own Dogfood," arguing that APIs are good to the extent that the folks developing them depend on their quality.

"How to successfully design organizational processes"

November 23, 2019. Filed under management 98speaking 5talks 3

The first pierce I wrote in 2019 was about good process being evolved rather than designed in a one-off fashion, which served as the basis for a talk I gave at SFELC's January 2019 conference.

"Do engineering managers need to be technical?" in Increment.

November 22, 2019. Filed under management 98writing 31increment 2

The most recent issue of Increment came out, focusing on Teams, and I'm excited to get to cross the chasm and move from playing a small role in the founding of Increment to contributing a piece on whether engineering managers need to be technical.